How to talk to People with Disabilities

What is people-first language?

American Psychological Association (APA) urges that it is often best to "put the person first." In practice, this means that instead of referring to a "disabled person," use "person with a disability." Why? Using phrases like "person with a disability" and "individual with an amputation" emphasizes the person and not his or her condition.


Remember:
  • When talking about places with accommodations for people with disabilities, use the term “accessible” rather than “disabled” or “handicapped.”
  • Refer to an “accessible” parking space rather than a “disabled” or “handicapped” parking space or “an accessible bathroom stall” rather than “a handicapped bathroom stall.”


How should I communicate with a person with a disability?
  • A handshake is not a standard greeting for everyone. A smile and spoken greeting is always appropriate.
  • It’s okay to use common expressions like "see", "hear", "run" and "walk" when talking with people with disabilities.
  • It's okay to offer help to someone... but ask first. Or wait for someone to ask you for help.
  • When talking with people who use wheelchairs, sit down so they won't have to look up at you.
  • It's okay to ask people who are deaf or people who have speech impairments to repeat what they said if you don't understand them the first time. Don’t pretend to understand.
  • If a sign language interpreter is helping you speak with a person who is deaf, make sure you talk to the person, not the interpreter.
  • People who are blind hear as well as anybody. Don't speak loudly when talking to them or other people with disabilities.
  • Canine companions, such as guide dogs, are on the job. Never pet or play with them because they should nor be distracted from their work


Things to remember:

  • Be aware of invisible disabilities
  • Be sensitive about physical contact
  • Be considerate about extra time it might take for a person with a disability to say or do something
  • Don’t make assumptions about people with disabilities (ex. not all blind people read Braille)